Master Movers

Terms of Service

Service minimums

All of Master Movers moves are based on an hourly rate with a minimum of 3 hours. 15 minute increments are charged after the first 3 hours. Our minimum charge is not the customer’s moving quote, it is the minimum charge for the move. The actual job may take longer than this. Any hourly quotes discussed over the phone are just approximations. Customer’s move cost will be determined by the actual time it takes to complete the move.

Payment

Payment is due in full upon completion of the move. We accept cash or credit/debit cards. Our hourly rate continues until we are paid in full, so being ready will save you money. The client or a significant other must be present during the move and final inspection. The primary cardholder must be present to sign the receipt on the credit card slip.

Safety

Master Movers will not do anything we feel is unsafe. The safety of any activity or move is at the discretion of the Foreman / Driver. Any damages that occur from a specific Customer request are not covered. This refers to a situation where items cannot be moved safely and without damage to home or to the item. If the Customer requests for the item to be moved anyways, our movers will accommodate the Customer’s request but our Company damage liability is waived for such an item.

Insurance

The minimum coverage for moving companies required by law in the State of California is $0.60 per pound per article (and that coverage is included in the rate you were given). It is called carrier liability insurance. This means that if an item is lost or damaged, you would receive $0.60 per pound per damaged item.

Double driving time

All California movers are required to abide by the laws of the California Public Utilities Commission (CPUC). Within these laws for all hourly moves in the State of California, moving companies are required to charge double drive time. The actual CPUC law is written as follows: the time used shall be the total of loading, unloading and double the driving time from point of origin to point of destination.

Water lines and gas lines

Master Movers is not an appliance company. We do not provide or carry liability coverage for reconnection of water and gas lines, pipes, and faucets. In the event when customers insist on re-connection of such lines, it is customers’ responsibility to ensure that lines of washers, dryers, refrigerators and faucets are connected properly to avoid accidents.

Parking arrangement

The customer is responsible for requesting a parking permit if one is required at the pick-up or drop-off locations. We require 30 to 40 feet of curb space to park our large trucks. The customer agrees to pay any parking fees or tickets assessed to the carrier for vehicles rented to the customer at the time of charge. We will not take a truck off pavement or on steep grades. We will not drive a truck over freshly gravel driveways or grass. Any time spent positioning the truck(s) or time lost due to truck(s) getting stuck will be at customer’s expense.

Hazardous materials

As defined by the U.S. Secretary of Transportation, are not accepted for shipping.

• Alcohol (rubbing), lubricants (motor oils), antifreeze compounds
• Acids, drain cleaner, photographic acids used in developing film, bleach, batteries (wet or dry), water purifying agents used in swimming pools
• Fireworks, small arms ammunition, flash bulbs
• Lighter fluid, matches, wood oil stains, petrol-chemical based garden sprays, paint or varnish, paint or varnish removers, butane / propane / gasoline (garden equipment), signal flares, charcoal briquettes
• Aerosol cans, fire extinguishers, scuba diving tanks

Piano move

We do not move large upright pianos up or down flights of stairs inside the house. We only move pianos from ground to ground floor.

Particle board furniture

Simulated wood products and pressed boards have poor structural integrity which does not lend itself to moving or repair. Items that are notorious for damage when transported as a whole (assembled) unit include particle-board furniture manufactured by Ikea. We will move these items carefully but cannot be responsible for damage of simulated wood or pressed board furniture. These items are excluded from any and all moving insurance coverage.

Damages and claims

Any damage claims must be submitted in writing to our claims department within 9 months of your move. Applicable notes about these damages must be made in writing on the bill of lading on the day of your move before movers leave your premises. Our company standards do assume a full inspection of furniture by both our movers and customers. However the final inspection is the responsibility of the customer. All of our customers sign a bill of lading upon completion of a move. Unless payment is made in full as is due we are not required to answer or process a claim. Do not assume you may deduct the money from the final bill to compensate yourself in the event of damage. This is illegal.

Hourly rates and overtime

Master Movers will recommend an appropriate number of movers based on the size and details of the move. However, the final decision regarding the number of movers assigned to the job rests with the Customer.

All services are billed on an hourly basis.

Overtime rates will be applied in accordance with Industrial Welfare Commission (IWC) Wage Order No. 9-2001, or any applicable successor wage order.

For local moves lasting more than eight (8) hours, labor will be billed at one and one-half (1.5) times the base hourly rate for all time worked beyond eight (8) hours.

If the move exceeds twelve (12) hours, labor will be billed at double time (2.0 times the base hourly rate) for all time worked beyond twelve (12) hours.

Reservation deposit

Is required for each move. After a reservation request is received, we will email you a deposit invoice to submit a one-time payment in order to secure your moving date. Deposit amount will depend on the complexity of move, and the number of movers ordered. Deposits are fully refundable, as long as cancellation notice is submitted in 72 hours before the actual move.

Cancellations

In order to receive a full refund of your reservation deposit please submit a cancellation request in at least 72 hours before the actual moving date.

Re-scheduling

We strive to provide flexibility to our customers. Re-scheduling requests are honored only after a telephone conversation at least 72 hours before the move, and subject to crew availability and pricing changes.

“No show” policy

Once you submit the moving reservation you expect the professional movers to be on time to move you. Once we collect the reservation deposit, we commit our movers to service you, and expect the customers to meet them. In the event our movers are not met at your doorsteps 100% of a minimal quote amount will be billed to your credit card.

Important notice

These terms constitute a legal agreement. Please read them carefully before using our services. If you have any questions, please contact us before proceeding with your move.

Same text as mastermoverservices.com/terms. Questions: (626) 944-7474 · info@mastermoverservices.com